Documentation
The official manual and references.
- Installation Guide
- Environment Variables
- API Reference
CallScreen Share
Support Portal
Manage your account and tickets.
- Submit New Ticket
- Track Issues
- Manage Licenses
Status & Upgrades
Registry and Licensing APIs.
Container Registry
Operational
License Server
Operational
Support Priority Levels
Critical (P0)
2-4h4-6h Offtime
System outage or critical failure affecting all users.
High (P1)6-8h
Major feature broken or severe performance degradation.
Normal (P2)24h
Minor bug, general inquiry, or non-critical issue.
Low (P3)48h
Feature request, documentation typo, or cosmetic issue.
* Note: Response times listed are for standard business hours. Delays may occur during offtime, weekends, holidays, or due to unavoidable circumstances.
Troubleshooting Common Errors
Still stuck?
Choose the right channel for your issue severity.
Live Support
Need to walk through a complex issue? Jump on a call with us.
Priority Support
Direct line to our core developers for critical issues.
Response time: < 4 hours
Excludes weekends & holidays
Submitting a ticket?
Please attach the output of docker logs packengine --tail 100 to help us debug faster.